We fail like everyone else, we respond like no one else
 Fallamos como todos, respon­demos como nadie

RMA rate of other companies and brands


GPU brands

3.51%

5.17%

Assemblers

2.94%

2.58%

* percentages show the highest rate of RMAs by brand or assembler, in each case, varying according to the model
Source: guiahardware.com

Our RMA rates


Hardware failures on desktops vs. laptops

Failures on desktops

0.4%

Failures on laptops

4.12%

Solutions and support

Warranty

We fix your computer
as if it was for ourselves.

Replacements & parts

Hundreds of spare parts available,
not only for warranty, but also for sale.

Community

We create community
in forum and networks.

SlimboxProject

Reuse your old computer,
turn it into a minipc or multimedia center.

Proactive reaction

We are proactive in posting software problems or bugs that may affect our customers,
both in our social networks and in the forum. In addition, in Linux we have our own software for notifications and alerts.

Tutorials

We write tutorials on a regular basis
to proactively assist customers.

Video Tutorials

We record and share videos
with maintenance and application guides.

Drivers and software

Sections ordered by model
for both Windows and Linux.

Support

We help the customer as much as possible
beyond what is stipulated in the warranty.

Forum

The community is knowledge,
and our technicians also check it.

Transparen­cy with response

The community disposes and we help. Problems and solutions are public.