Keep in mind that 80% of the inquiries we receive are not related to warranty issues. In reality, software problems are not covered by hardware warranty, and in many cases, even programs or distributions are not guaranteed by their creators.
Although we have extensive knowledge in operating systems and Linux, and we are willing to provide assistance, an excess of inquiries can cause delays in addressing those covered by the warranty. You may need our help in warranted situations in the future, so we ask you to use this form responsibly and only when necessary.
If your inquiry is related to software issues, it would be beneficial for the community if you post it in the appropriate forum here.

When we process your ticket and you are logged in, you can see  here.