Community forum

¡Bienvenido al foro de la comunidad!

Si tienes problemas de software, este es tu sitio. Construyamos entre todos un lugar mejor, proporcionando experiencias, información de uso y tips. Si tienes alguna pregunta, procura dar información detallada sobre tu sistema.

Si tienes problemas de hardware, tramita la GARANTÍA AQUÍ, ya que nuestros técnicos no suelen revisar el foro por estar trabajando en reparaciones.

Ocultar introducción Registro
0

Docking 2GEN HUB USB-C a HDMI 4K 60Hz PD 85W Gigalan (dongle)

Avatar
Maciej
GeneralExcalibur

When i connect my Excalibur with this dongle it wont charge... why?

also

Avatar
Discard
3 Answers
0
Avatar
Eusebio Giner Slimbook
Best Answer

Good afternoon Maciej,

To charge the Excalibur you need at least 100W.

Best regards,

Comment Share
Avatar
Discard
0
Avatar
Maciej
Best Answer

also when i try to connect  monitor throu it i cannot get resolution higher then 1920 px

Comment Share
Avatar
Discard
0
Avatar
Eusebio Giner Slimbook
Best Answer

Good morning,

If this is rare, you should be able to remove it without any problem.
I understand that you have made sure that it is not a software problem, correct?
If you think the problem is the mini-docking, please write a ticket in the hardware category and my colleagues will be able to help you.

https://slimbook.com/en/support

Best regards,

Comment Share
Avatar
Discard