If you need to send your Slimbook to our technical support service—whether for warranty processing, a return, or a voluntary modification—it is essential to pack it correctly to prevent damage during transportation. Follow these guidelines to ensure a safe shipment.
Packing instructions:
For Returns or Exchanges:
Use the original box along with all its accessories.
Do not include mice, carrying cases, or other accessories that were not part of the original packaging.
For Repairs or Warranty Claims:
Using the original box is recommended but not mandatory.
If you use a different box, make sure the device is well protected, especially for international shipments.
Steps to properly pack your Slimbook
Laptops
2. Place the completed form with your personal details between the keyboard and the laptop screen.
3. [If needed] It is advisable to add protective materials (bubble wrap, foam, or packing peanuts) between the original box and the outer box to absorb impacts.
1. Complete and print the PDF form provided by our support team.
2. Place the completed form with your personal details between the keyboard and the laptop screen.
3. [If needed] It is advisable to add protective materials (bubble wrap, foam, or packing peanuts) between the original box and the outer box to absorb impacts.
4. Carefully seal the box to prevent it from opening during transportation.
6. Attach the sheet with the RMA number and date to the exterior of the box in a visible location.
Desktop computers
1. Complete and print the PDF form provided by our support team.
