If your Slimbook won’t turn on, don’t panic. There are several reasons why a laptop or desktop computer may not power on, and in most cases, there are solutions you can try before contacting technical support. In this guide, we will explain the steps you should follow to diagnose and fix the issue, whether it's on a laptop or a desktop PC, and whether or not it's under warranty.
Please read the entire text before proceeding with advanced steps.
1. Recent actions
Did you make any recent changes to the hardware or software? Some updates, RAM or hard drive changes can cause conflicts. If you made any changes, try reversing them.
2. Initial diagnostics and advanced solutions
Before contacting our technical support, we recommend following these steps:
For laptops:
1. Try turning it on without peripherals: Disconnect all USB devices, hard drives, and unnecessary expansion cards.
2. Check the power: Connect the charger and verify if the charging LED lights up.
3. Try another charger: If you have another compatible charger, try it to rule out power issues.
4. Try with an external monitor: If you suspect the issue is with the screen, connect an external monitor.
5. Listen for sounds: If the fan makes any noise, the system may be turning on without displaying an image.
6. Remove the battery and reset residual power: All of our laptops have removable batteries. Disconnect the charger and the battery connector, press and hold the power button for 30 seconds, reconnect the charger, and try turning it on without the battery.
7. Reset the BIOS: If you can access the BIOS, restore it to its default settings. If you can’t access it, try removing the CMOS battery connector for a few minutes. This connector looks similar to the following image:
8. Remove the RAM one by one: If one of the RAM modules is defective, it can prevent the computer from turning on. To check, you need to remove one of the RAM modules (if your laptop has two) and try to turn on the device. Then, repeat the process with the other module. You can also try swapping the modules between different slots. Remember that there must always be at least one RAM module installed; otherwise, even if it works correctly, the device won’t turn on.
You can check out our YouTube channel where we explain how to open your Slimbook and remove some components. Link to YouTube.
For desktop computers:
1. Try turning it on without peripherals: Disconnect all USB devices, hard drives, and unnecessary expansion cards. Try turning it on with only the monitor.
2. Check the power connection: Ensure that the power cable is properly connected and try another outlet. If the power supply has a switch, ensure it's in the correct position.
3. Check the LEDs and fans: If they don’t light up, the power supply may be defective.
4. Check the RAM and GPU: Sometimes, removing and re-inserting the RAM modules and graphics card can resolve power issues. Try doing this.
5. Check component connections: Open the case and ensure that the RAM, graphics card, and power cables are properly connected. If one of the RAM modules is defective, it can prevent the computer from turning on. To check, remove one of the RAM modules and try turning on the device. Then, repeat the process with the other module. You can also try swapping the modules between different slots. Remember that there must always be at least one RAM module installed; otherwise, even if it works correctly, the device won’t turn on.
6. CMOS battery: Remove the CMOS battery from the motherboard for a few minutes and then put it back.
3. Conclusion
If, after following these steps, your Slimbook still won't turn on, the issue may be more serious, and you may need to contact technical support. You can reach out to us for assistance through this link: Technical support.
We would appreciate it if you could record a short video showing the problem so that we can see it, and indicate whether you've followed the steps outlined in this tutorial, along with the results.
We hope this guide has been helpful.
